Loading document…
Loading document…
Published September 14, 2026
Effective September 14, 2026 —
These Organizer Terms govern an organization's use of Eventyr Technologies LLC's services to manage events, sell products, accept donations, and receive payments.
These Organizer Terms supplement the Terms of Service. You accept them on behalf of the organization and confirm that you are authorized to do so. The organization is responsible for the activities of people it authorizes to act for it. Accepting as its representative does not create a personal guarantee of its debts.
Your organization is responsible for its events, venues, inventory, prices, fulfillment, admissions, customer communications, and the conduct of its authorized staff. This includes ticket and pass sales, merchandise, concessions, and donations.
Your organization represents that it holds the copyright, trademark, publicity, privacy, and other rights and consents needed for its content and customer information and for the uses it authorizes through Eventyr. Keep descriptions and availability accurate, provide required disclosures, honor the policies applicable when a purchase was made, and comply with applicable event, consumer-protection, accessibility, privacy, and marketing laws.
Your organization is responsible for its eligibility to solicit donations, its use of donated funds, and the accuracy of any charitable-status or tax-deductibility claims and receipts.
Your organization is responsible for obtaining and maintaining compatible devices, supported software, reliable power and internet connections, and other equipment needed for its use of Eventyr, and for the associated costs. Plan for temporary service or connectivity interruptions during sales and admissions, including reasonable alternative admission procedures and access to needed event records. These responsibilities do not change any separate hardware warranty or express service commitment from Eventyr.
Payment processing is provided through Stripe and is subject to the Stripe Connected Account Agreement and applicable provider requirements. Complete the required onboarding and keep account information accurate. You authorize Eventyr to share information needed for processing and to perform payment activities you request through the services, including collecting applicable platform fees and executing authorized refunds and adjustments.
Payment availability and payout timing are subject to processing, verification, disputes, reserves, and other requirements imposed by the payment provider and applicable law. Your organization must fund refunds and amounts it owes for disputes or adjustments. Amounts may be deducted from proceeds or collected as authorized under the applicable payment agreement.
Your organization determines its tax obligations, maintains accurate tax settings, reviews taxes charged, issues required receipts, and collects and remits taxes it is responsible for. Tax calculation provided through Eventyr is included in the platform fee; it does not transfer your organization's tax responsibilities to Eventyr.
You must clearly disclose and honor lawful refund, cancellation, exchange, transfer, and return policies. Retaining customer value or canceling a paid entitlement without a refund requires a lawful basis and any necessary customer agreement.
Eventyr platform fees are not refunded to the organization when it refunds a customer, except where required by law or to correct an erroneous fee. Your organization must fund any difference between the amount the customer is owed and the proceeds available for refund. Retaining a platform fee does not reduce a customer's legal refund rights.
Your organization must promptly provide information reasonably needed to investigate payment errors, refunds, disputes, and suspected fraud. If Eventyr pays an amount that your organization is expressly responsible for under these agreements, your organization must reimburse Eventyr on documented demand, excluding amounts caused by Eventyr's own breach or error. Where permitted by applicable law, the payment-provider rules, and your authorizations, Eventyr may recover those amounts from available proceeds or invoice your organization. We will not recover the same amount twice.
Eventyr does not provide legal, accounting, or tax advice. Tax tools assist with calculations; your organization remains responsible for the tax determinations and obligations assigned to it by law.
Your organization agrees to pay the applicable Fee Schedule, which forms part of these Organizer Terms. It sets out standard transaction rates, calculation rules, minimums, and limits. Platform fees include payment processing and tax calculation provided through Eventyr.
A signed pricing agreement or promotional offer takes precedence for the rates and conditions it expressly covers. Promotional offers specify eligibility, commencement, duration, and expiration. Unless an offer says otherwise, the standard schedule effective when it ends applies afterward.
Where supported, you may absorb the platform fee or recover it from customers. You remain responsible for presenting prices and fees accurately and including mandatory charges in displayed totals where required by law. Do not describe a charge as a tax or government requirement unless that is accurate.
Your organization must not use Eventyr to list, reserve, sell, issue, manage, validate, or fulfill tickets, passes, merchandise, donations, or other transactions and then direct, collect, or settle payment outside Eventyr for the purpose of avoiding applicable Eventyr fees. This includes using Eventyr as a catalog, reservation, ticket-delivery, or admission system while routing payment to another processor or payment service to avoid those fees. The prohibition applies whether or not the outside payment is disclosed to Eventyr.
Unless Eventyr gives prior written permission or expressly supports the arrangement, payments and related transaction records for sales or donations initiated, reserved, issued, or managed through Eventyr must be processed and maintained through Eventyr. This includes associated refunds, exchanges, and transfers.
Supported cash and check payments, genuine free or complimentary transactions, authorized promotions, and other expressly authorized arrangements remain permitted when used accurately and in accordance with their conditions. You must not record an outside electronic payment as cash or check, label a paid transaction as free, understate its value or quantity, misclassify it, or split required payment between Eventyr and another service to avoid or reduce applicable fees.
If we have reasonable grounds to believe your organization is circumventing fees, we may request transaction and payment records reasonably needed to verify compliance, invoice the fees that would have applied under the applicable Fee Schedule or pricing agreement, and suspend access or restrict features under these Terms. Your organization must reasonably cooperate with that verification. Where authorized by the applicable agreements, law, and payment-provider rules, we may also offset amounts owed against available proceeds or request a payout restriction through the payment provider. These remedies do not authorize an additional penalty or fee that has not been agreed, and we will not recover the same amount twice.
Before introducing a new fee or increasing an existing fee applicable to your organization, Eventyr will provide at least 14 calendar days' advance notice by email to your organization's designated contact address. The notice will identify the affected fees, link to the revised Fee Schedule, and state the effective date. New or increased fees will apply no earlier than the stated effective date and the end of the notice period, and will not affect fees already charged.
Fee reductions may take effect immediately. A promotional rate may expire on the date or under the conditions disclosed in the offer without a further notice of that expiration. Any increase in the otherwise applicable standard fees remains subject to the notice requirement above.
If Eventyr offers an optional subscription, its price, billing interval, included features, and applicable taxes are shown in organization settings before purchase. Only an authorized organization representative may purchase it. You authorize recurring charges using your saved payment method.
Subscriptions renew automatically for the selected billing interval unless canceled. You may cancel at any time in organization settings to stop the next renewal. Access continues through the paid subscription period. Subscription payments are nonrefundable and are not prorated for unused time, except where a refund is required by law, expressly provided for in these agreements, or needed to correct an erroneous charge.
If a payment fails, we may retry collection and suspend the unpaid subscription's features. Contact hello@eventyr.io if you need help canceling. A failed payment does not prevent you from requesting cancellation.
Any subscription price increase will be communicated by email to your organization's designated contact address at least 14 calendar days before it applies, and will take effect no earlier than the next renewal after that notice period. You may cancel before renewal. A disclosed promotional period may end as stated in its offer.
Your organization determines the purposes for which it collects and uses information about its customers and staff. You are responsible for lawful collection, appropriate notices and permissions, and instructions you give Eventyr. Each party remains responsible for obligations the law places on it.
When processing personal information on your behalf, Eventyr will use it to provide the services under your instructions, protect the services, and meet applicable legal obligations. We will limit access to authorized people and providers, apply reasonable safeguards, require confidentiality and appropriate data-protection obligations from providers acting on our behalf, and provide reasonable assistance with privacy requests and security incidents as needed to meet legal obligations applicable to that processing. We will notify your organization of a breach affecting its information as required by applicable law.
Eventyr also handles account, billing, security, and service information for the purposes described in the Privacy Policy. Contact privacy@eventyr.io for assistance with customer-information requests, including return or deletion. Records may be retained where necessary for outstanding transactions, disputes, security, or legal obligations. Any signed data-processing agreement controls the processing matters it expressly addresses.
Each party will protect the other's confidential business information and use it only to perform or enforce this agreement. This excludes information that is public without breach, already lawfully known, independently developed, or lawfully received without confidentiality restrictions. Disclosure may be made to advisers and providers under appropriate confidentiality duties or as required by law, with notice where legally permitted.
The suspension and termination provisions in the general Terms apply. Your organization should resolve outstanding event, fulfillment, payment, and refund obligations and arrange access to needed records before closing. Contact hello@eventyr.io for help. Closing an account does not itself cancel an event, refund a customer, or release an existing obligation.
Cancel any optional subscriptions separately before closure. Transfer organization ownership before deleting an owner's account if the organization will continue operating. Closing access does not require immediate deletion of records we are entitled or required to retain.
Eventyr may also terminate your organization's access for business reasons unrelated to a breach by providing at least 30 days' advance notice. Immediate action remains permitted for the risks and requirements described in section 9 of the general Terms. If Eventyr terminates an otherwise compliant organization's access for business reasons during a prepaid subscription period, we will refund the unused portion of that subscription.
During suspension or closure, Eventyr may restrict new sales while providing limited access reasonably needed to resolve existing orders, refunds, and other obligations where lawful and practicable.
Your organization will defend, indemnify, and hold harmless the Eventyr Parties identified in section 10 of the general Terms from third-party claims and resulting liabilities, damages, judgments, approved settlements, and reasonable defense costs arising from (a) your events, venues, admission decisions, or goods or services offered through Eventyr, including cancellation, nonperformance, personal injury, or property damage; (b) your organization's acts or omissions or those of people acting on its behalf; (c) content, information, or instructions your organization supplies, including alleged infringement or misuse of personal information; or (d) your organization's breach of these agreements or applicable law. These obligations apply to the extent the claim arises from your organization's activities or responsibilities and do not apply to the extent caused by an Eventyr Party's breach, negligence, or misconduct.
The duty to defend applies when a claim alleges conduct within these covered categories, even if your organization disputes the allegations. It does not require a final finding of wrongdoing before the defense begins, and does not extend to claims alleging only an Eventyr Party's own breach, negligence, or misconduct.
The party seeking protection must promptly notify your organization of a claim and reasonably cooperate at your expense. A delay in notice reduces your obligation only to the extent it materially prejudices the defense. Your organization may control the defense with competent counsel. You may not settle a claim by admitting fault for a protected party, imposing nonmonetary obligations on it, or failing to fully release it without its written consent, which will not be unreasonably withheld.
Eventyr may participate in the defense with its own counsel at its own expense. If your organization fails to assume and diligently conduct the defense after notice, Eventyr may defend the covered claim and recover reasonable defense costs and amounts otherwise covered by this section. Where an actual conflict requires separate counsel, reasonable costs of that counsel are included to the extent attributable to the covered claim.
To the extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business opportunities to the extent they are indirect or consequential. Subject to the exceptions below, the Eventyr Parties are also not liable to your organization for the cost of replacement products or services, interruption of business or use, or loss or corruption of data, whether those losses are direct or indirect.
The combined aggregate liability of the Eventyr Parties to your organization arising from the services or these agreements will not exceed the Eventyr platform and subscription fees actually collected in connection with your organization's use during the twelve months immediately preceding the first event giving rise to the claim or related series of claims, excluding refunded Eventyr fees. These fees are measured before deducting payment-processing charges, payout charges, or other expenses incurred by Eventyr. Platform fees count whether your organization absorbs them or recovers them from customers. Ticket and other sale proceeds belonging to your organization, taxes, and charges your organization pays separately to third parties do not count. Related claims do not create separate caps, and the same loss may not be recovered more than once.
These exclusions and limits apply regardless of whether a claim is based on contract, tort (including negligence), strict liability, statute, or another legal theory, and even if a party was advised that the loss was possible or a limited remedy fails of its essential purpose. The cap is a single combined limit for all Eventyr Parties, not a separate allowance for each defendant or legal theory. Each Eventyr Party may enforce these protections only for conduct on Eventyr's behalf in connection with the services, subject to the same exceptions.
These provisions do not exclude or limit liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence, or any liability, remedy, damages, or recovery of legal costs that applicable law does not permit a party to exclude or limit. These limits do not reduce an obligation to pay an agreed charge, return identifiable funds held for another party, issue a refund that Eventyr itself is required to issue under an express agreement or applicable law, or correct an erroneous charge. A claim for damages arising from service failure does not become exempt from these limits merely because the claimed damages are described as a refund, reimbursement, credit, or amount owed. This distinction does not restrict a remedy that applicable law prohibits us from limiting. Your organization's obligation to pay covered third-party claims under section 9 is not excluded merely because those claims involve consequential losses. The separate personal-claim cap in the general Terms does not apply to your organization's claims.
The exclusion of consequential damages does not limit your organization's liability for its infringement of Eventyr's intellectual property or breach of its confidentiality obligations.
Eventyr may modify or replace these Organizer Terms from time to time under the change and notice provisions of the general Terms. Where acceptance is required, an authorized representative must accept the revised Organizer Terms for your organization to continue using the affected organizer services. Your organization may discontinue use instead, but remains responsible for existing orders, events, refunds, payment obligations, and other accrued commitments. Fee and subscription price increases remain subject to the specific advance notice requirements in sections 5 and 6.
The governing law, dispute resolution, and other general provisions in the general Terms also apply. No provision here gives Eventyr a right to apply increased fees before the required notice period has elapsed.
Send legal notices and questions about these Organizer Terms to legal@eventyr.io. Keep your organization's designated contact email address current.
Loading revision history…
Effective September 14, 2026 — CURRENT